Internet Banking Access Notice

Due to recent updates to browsers such as Microsoft Edge and Google Chrome, some customers may experience issues accessing Internet Banking via laptops or desktops (e.g. screen freezing, greyed-out pages, or unresponsive functions).

As a temporary workaround, we recommend accessing Internet Banking via your mobile browser or the GMY App. We apologise for any inconvenience caused and are working urgently to resolve this issue.

Contact Us

We’re committed to making it easy for you to connect with us. Whether you’re a customer needing support, a broker with a query, an investor seeking information, or simply looking to learn more about our products and services, our team is here to help.

You can reach us via the form below and we’ll ensure your request is directed to the right person for a prompt response.

Your name(Required)

Other ways to contact us

General Enquiries

Phone 1300 265 226 and info@bnk.com.au

Customer Support

1300 464 465 (Call Centre Support available Mon-Fri 7am-5pm AWST)

New Loan Enquiries

For all new home or business loan enquiries, please contact our specialist team at Better Choice Home Loans on 1300 334 336

New Accounts, Lost or Stolen Cards, Card Fraud

Within Australia: 1300 464 465 (Just phone & listen for options)
Outside Australia: +61 8 6372 2440

Lost / Stolen Visa Debit & Redicard (outside Business Hours):

Australia wide toll free: 1800 648 027
From Overseas: +61 2 8299 9101

Our Postal Address

PO Box 7030

Cloisters Square

Perth WA 6850

Head Office

Level 14

191 St Georges Terrace

Perth WA 6000

BSB and SWIFT

BSB No:  806 – 043
SWIFT: CUSCAU2SXXX

Things you should know

By submitting this form, you consent to BNK Bank using your details to respond to your enquiry and provide you with information about our products and services. If you choose not to provide requested information, we may be unable to respond to your enquiry. We may also use your contact details to send you information about products and services offered by us that may be of interest to you. You can opt out of receiving marketing communications at any time.

Please do not include sensitive information such as credit card details or passwords. This form does not constitute financial advice or a formal application. For urgent or account‑specific matters, contact BNK Bank by phone. For information about how we collect, use, disclose and store personal information, and how you can access or correct it, please see our Privacy Policy.