Financial hardship
Are you experiencing financial difficulty? Our team are here to support you.
Financial assistance
At BNK, the health and safety of our customers is central to our approach to service and support.
If you’re experiencing financial difficulty and are unable to meet your regular repayments or other financial commitments, please contact us as soon as possible. We’re here to work with you to find a solution that best suits your circumstances.
Contact us
If you are experiencing financial hardship and would like to discuss your loan, please contact us on 1300 265 226. Monday to Friday 7am–5pm AWST.
If you prefer to contact us via email or it’s outside business hours, please reach out to loan.assist@bnk.com.au.
More support resources
National Debt Helpline: A resource that provides free, independent and confidential services. Contact: 1800 007 007.
Moneysmart: A resource from the Australian Securities and Investments Commission (ASIC) that provides free financial tools, tips and guidance.
Services Australia: A resource that provides helpful information about Australian Government initiatives. Contact: 13 28 50.
Important information:
The information provided is general in nature and before acting, you should consider whether it is appropriate for your individual circumstances. Please note that financial hardship assistance is not automatically granted and is subject to eligibility criteria and approval. Additional terms and conditions may apply.