Within Australia/Overseas, during Business hours (7am-5pm AWST Monday to Friday): Give us a ring on 1300 265 226 and we will organise for your old card to be cancelled, as well as order you your new card. Please note: for security reasons, your new card will have a different number, which will cause issues with any direct debit payments attached to the card. To fix this, simply provide the new card number to your relevant billers.

Within Australia/Overseas, outside of Business hours: To organise for your card to be cancelled, call 1800 648 027 (Toll free) or +61 2 8299 9101 as soon as you can. The card operator will make sure your card is cancelled, so no transactions can go through. Once business hours resume, give us a ring on 1300 265 226 or +61 8 9438 8888 to place an order for your new card. You will also be able to discuss any transactions if you’re worried about fraud. As above, your new card will have a different number, so you will have to update any billers using your card with your new number.

Please call us on 1300 265 226 to order any replacement Visa debit cards. We will ensure this process is as quick and painless as possible.